Payments

I haven't received my money

Generally, the funds will be credited to your account within the next 2 business days (Monday or Tuesday after a weekend). 

However, the payer is debited on the same day. Please note:

  1. The label of these transactions on your bank statements is not always very clear. It varies from bank to bank.
  2. Some banks group these transactions into a single credit if they were made on the same day and provide the details of the unit payments on an annexe to your bank statements.

If you do not find these transactions, we advise you to contact your bank which will undertake the necessary steps.

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